Sample Mcp Questions

Question 1:

You are a desktop support technician at Microsoft .com.
All client computers run Windows XP Professional and Microsoft Office XP.
A user reports that when she scrolls through a Microsoft Word document that contains graphics,
the graphics display becomes corrupted.
You need to ensure that the graphics do not appear corrupted when the user scrolls
through Word documents.

What should you do first?

A. Create a new user profile.
B. Reduce the Display settings to 256 colors.
C. Adjust the mouse pointer acceleration to a lower settings.
D. Adjust the hardware accelerator of the video adapter to a lower setting.

Answer: D

The settings are configured to rely too much on the processor on the
graphics card which seems to be a little too weak for the current settings.
Adjust graphics hardware acceleration by clicking Start, point to Settings, and then click
Control Panel. Double-click Display. On the Settings tab, click Advanced. Click the
Troubleshoot tab. Move the Hardware Acceleration slider two notches to the left of Full
(the Disable all cursor and advanced drawing accelerations setting). Click OK, and then
click OK again)

Question 2:

You are a desktop support technician for Microsoft .
A user in the company upgrades his computer from Windows 98 to Windows XP Professional.
The user reports that a mission-critical custom application no longer works on his
computer. He states that the application will not start, but it does not display any
error messages.
You discover that the custom application is a 32-bit Windows application that does
not use the Windows registry. You confirm that the application is compatible with
Windows XP Professional.
You need to ensure that the custom application can successfully run on the user's

What should you do?

A. Instruct the user to start the application by using the Start command.
B. Instruct the user to modify the properties of the application's .exe file so that the
application runs in Windows 98 compatibility mode.
C. Ask an administrator to reset the domain computer account for the user's computer.
D. Remotely add the user's user account to the local Administrators group on the user's

Answer: B


The user upgraded the computer from Win 98 to Win XP. The
application will not start and doesn't display an error message. It must be run in
compatibility mode for it to work.

Question 3:

You are the desktop application support specialist for Certkiller .com. Certkiller .com
uses a variety of windows computers. Windows XP Professional is one of the
mainstream OS deployed. Your major duty is to assist in the configuration and
maintenance of desktop applications. You install a program which installs its own
Control Panel application.

What should you do if you want to change the category in which this Control Panel application appears?

A. Make a registry edit
B. Use the Add / Remove Program Wizard
C. Define a new replacement group policy
D. This cannot be done

Answer: A


Some programs and devices install their own Control Panel
applications. These applications should go into the proper category if you use
Category view, but applications not written to Windows XP specifications might
not. If you want to change the category in which a Control Panel application
appears, you can do so with a registry edit.

Posted By: R.v.KirubaKaran
Microsoft Certified Professional


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